Shipping & Returns

How much will shipping cost?

Domestic shipping: (within Australia) is $25 for hats and $15 for Hat Add Ons and sent via Australia Post.

Express shipping: (within Australia) will cost $50 flat-rate for hats and $25 for Hat Add Ons sent via Express Post.

International shipping: (worldwide) will cost $50 flat-rate for hats and $25 for Hat Add Ons sent via Australia registered international shipping. 

How long will it take to receive my order?

We will be doing everything in our power to get your hat to you quickly!

Please allow us 1-3 business days to ship your order.

Domestic shipping: Delivery is 2-4 days within metropolitan NSW/VIC/QLD or 3-5 days elsewhere within Australia.

International shipping: Delivery is 10-21 business days (may take longer to some countries, so please try to be patient). Alternatively, express shipping can be negotiated based on cost and your location.

If you need an item urgently for a special occasion we would love to help out if we can. Just shoot us an email (see contact page), and we can discuss how to make this happen. 

Repairs/Refunds

Please choose carefully as our designs are handmade designer items. No refunds or exchanges will be given if you simply change your mind.

If you wish to return items due to perceived faults or damage, PHYLLi will request that the item be returned (at the customer’s cost) to assess the item and determine whether the fault or damage was caused in the manufacture of the item.

If a manufacturing fault is found, PHYLLi will repair, replace or refund the item.

If PHYLLi determines that the damage has been caused intentionally or from mistreatment, no refunds will be given. The customer has the option to request PHYLLi to repair the item, all repairs will be at the customer’s cost.

If a customer is entitled to a refund, this will occur within 14 business days of PHYLLi receiving that notice.